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ITIL® Training

VSM training expertise for ITIL® spans all subjects.  Please see our event information page for more information.
Our consultant/trainers each have over 25 years in the IT profession, many of which were served as managers, directors, or senior executives in one or more data centers. We are practitioners first then educators. When we educate we prefer to facilitate learning rather than instruct.
We were the first US company to be approved as an ITIL® 'accredited training organization (ATO)' and to deliver ITIL® Service Manager classes.    
We have one of the highest pass rates in the industry

We provide ITIL® Foundations training Accredited through PeopleCert Certification Services.

ITIL®  Foundations Course
The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. The course subjects and duration is 3 days. It can be delivered to a maximum of 25 students per class. There are no prerequisites to take this course. We will provide accredited course material for study. The number of recommended study hours for this course is 18. We provide a sample exam and syllabus for exam preparation.

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We also provide the Intermediate ITIL®  Service Lifecycle and Capabilities courses accredited through PeopleCert. These courses include:


Service Offerings and Agreements: A focus on the process relationships between Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management
Operational Support and Analysis: A focus on the process and function relationships between Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, Service Desk, Technical Management, IT Operations, and Applications Management
Planning Protection and Optimization:
A focus on the process relationships between Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management and Demand Management.
Release, Control and Validation: A focus on the process relationships between Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment , Service Evaluation, and Knowledge Management
Service Strategy: A focus on the processes that support strategy development, Finance Management, Demand management, Portfolio Management, Service Catalog
Service Design: A focus on the processes that support design activities such as Service Level Management, Service Catalog Management, Capacity Management, Availability Management, IT Service Continuity management, Information Security management, Request Fulfilment
Service Transition: A focus on Change Management, Release and Deployment Management, Service Asset and Configuration Management, Service Validation and Testing, Evaluation, Knowledge Management
Service Operation: A focus on the processes that support Incident Management, Problem Management, Event Management, Request Fulfilment, Access Management, Service Desk, Operations Management, Applications Management, Infrastructure Management
Continual Service Improvement: A focus on Service Measurement, Service Reporting Service Improvement
Managing Across the Lifecycle: The purpose is to impart, test, and validate the knowledge across the contents of the ITIL®  publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL®  publications.

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